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The platform:




is an initiative of:



Location of the registered office: Chaussee de Waterloo 427 1050 Ixelles

ECB/VAT: BE0798.574.670


Phone: +32 470 59 87 13




Art.1. Scope

These general conditions of use (hereinafter the "GTU") apply to any visit or use of the platform and its information by an Internet user (hereinafter the "User").


By visiting or using the Platform, the User acknowledges having read these T&Cs and expressly accepts the rights and obligations set out therein.


Exceptionally, the provisions of the T&Cs may be waived by written agreement. These derogations may consist of the modification, addition or deletion of the provisions to which they relate and do not affect the application of the other provisions of the T&Cs.


TRENZAR reserves the right to modify the T&Cs at any time and without notice, but undertakes to apply the provisions in force at the time of use of the User platform.

Art.2. Platform


1. Accessibility and navigation


TRENZAR takes all reasonable and necessary measures to ensure the proper functioning, security and accessibility of the Platform. The absolute guarantee of performance cannot however be offered and therefore constitutes a commitment of means.


Any use of the platform is always at the User's own risk. TRENZAR is therefore not liable for damages resulting from malfunctions, interruptions, defects or even harmful elements on the Platform.


TRENZAR reserves the right to restrict access to the Platform or to interrupt its operation at any time, without notice.


2. Content


TRENZAR largely determines the content of the Platform and takes great care of the information it contains. All possible measures are taken to ensure that the platform is as complete, accurate and up-to-date as possible, even if the information it contains is provided by third parties.


TRENZAR reserves the right to modify, supplement or delete the Platform and its content at any time, without any liability.

TRENZAR cannot provide an absolute guarantee as to the quality of the information on the platform. Consequently, this information may not always be complete, accurate, sufficiently precise or current. Consequently, TRENZAR cannot be held liable for any damage, direct or indirect, that the User may suffer as a result of the information provided on the Platform.


If certain content on the platform is contrary to the law, the rights of third parties or morality, the user must notify TRENZAR by e-mail as soon as possible so that the appropriate measures can be taken.


Any download from the platform is always at the user's own risk. TRENZAR is not liable for any damages, direct or indirect, resulting from these downloads, such as loss of data or damage to the User's computer system.


Art.3.Links to other websites


The Platform may contain links or hyperlinks to external websites. These links do not automatically imply that there is a relationship between TRENZAR and the external website or even that there is an implicit agreement with the content of these external websites.


TRENZAR has no control over external websites and is therefore not responsible for the safe and correct functioning of hyperlinks and their final destination.


As soon as the User clicks on the hypertext link, he leaves the Platform and TRENZAR is no longer liable for any damages.


Art.4. Intellectual property


The structure of the Platform and the texts, graphics, images, sounds, videos, databases, computer applications, etc. accessible via the Platform are the property of TRENZAR and are protected by applicable intellectual property laws.


Any representation, reproduction, adaptation or exploitation of the content, brands and services offered by the platform, by any means whatsoever, without the prior, express and written consent of TRENZAR is strictly prohibited, with the exception of elements expressly designated as free of rights on the Platform.

The Platform User is granted a limited right to access, use and display the platform and its content. This right is granted on a non-exclusive and non-transferable basis and may only be used for personal, non-commercial purposes. Except with prior written agreement, the user may not modify, reproduce, translate, distribute, sell or communicate to the public the protected elements, in whole or in part.


The User is prohibited from entering data on the platform that may modify the content or appearance of the Platform.

Art.5. Protection of personal data


TRENZAR assures the User that it attaches the greatest importance to the protection of its privacy and personal data, and that it always strives to communicate in a clear and transparent manner in this regard.


The personal data provided by the User during his visit or the Use of the Platform will be collected and processed for internal purposes only by TRENZAR.


TRENZAR undertakes to comply with the applicable legislation in this area, namely the law of 8 December 1992 relating to the protection of privacy with regard to the processing of personal data and the European regulation of 27 April 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data.


The user's personal data will be processed in accordance with the privacy policy available on the Platform.


Art.6. Applicable law and competent jurisdiction


In the event of a dispute and in the absence of an amicable settlement, the dispute will be submitted to the courts of the judicial district of the seller's registered office.



Art.7. Other provisions


TRENZAR reserves the right to modify, expand, remove, limit or discontinue the Platform and its services at any time, without notice and without liability.


In the event of violation of the T&Cs by the User, TRENZAR reserves the right to take appropriate sanctions and compensation measures, such as temporary or permanent denial of access to the Platform or services. These measures can be taken without giving reasons and without notice. TRENZAR cannot be held responsible or give rise to any form of compensation.


The total or partial invalidity of a provision of the T&Cs does not affect the validity and application of the other provisions. In this case, this provision will be replaced by another valid and comparable provision.





Art.1 Scope

These General Conditions of Sale (hereinafter the "GTC") define the reciprocal rights and obligations in the event of the purchase of products or services on the Platform by a User (hereinafter the "Customer").


The T&Cs express all the obligations of the parties. The Customer is deemed to accept them without reservation, failing which his order will not be validated.


Exceptions to the provisions of the GTC can be made in certain cases, provided that these exceptions have been agreed in writing. These exceptions may consist in modifying, adding or deleting the provisions to which they relate and do not affect the application of the other provisions of the GCS.


TRENZAR reserves the right to modify the T&Cs from time to time. The modifications will apply as soon as they are put online for any purchase made after this date.


Art.2 Limits of the exhibitor website


Through the Platform, the Seller makes available to the Customer an online store which presents the products or services sold, without the photographs having any contractual value.


The products or services are described and presented with the greatest accuracy. However, in the event of errors or omissions in the presentation, the responsibility of the seller cannot be engaged as a result.


Products and services are offered within the limits of their availability.


Prices and taxes are indicated in the online store.

Art.3 Price


The seller reserves the right to modify its prices at any time by publishing them online.


Only the prices indicated and the taxes in force at the time of the order are applicable, subject to availability on that date.


The prices are indicated in euros and do not take into account any delivery costs, which are also indicated and invoiced before the validation of the order by the Customer.


The total amount of the order (all taxes included) and, where applicable, the delivery costs are indicated before the final validation of the order form.



Art.4 Order online


The Customer has the option of completing an online order form using an electronic form. By completing the electronic form, the Customer accepts the price and description of the products or services.


To validate his order, the Customer must accept these GCS by clicking on the place indicated.


Customer must provide a valid email address, valid billing information and, if applicable, a valid shipping address. Any exchange with the Seller can take place via this email address.


In addition, the Customer must choose the delivery method and validate the payment method.


The Seller reserves the right to block the customer's order in the event of non-payment, incorrect address or any other problem on the customer's account until the problem is resolved.



Art.5 Confirmation and payment of the order


The Seller remains the owner of the items ordered until full payment for the order has been received.

1. Payment


The Customer will make the payment at the time of the final validation of the order using the chosen payment method. This validation is valid instead of a signature.


The Customer guarantees to the Seller that he has the necessary authorizations to use this method of payment and acknowledges that the information provided for this purpose constitutes proof of his agreement to the sale and payment of the sums due under the order.


The Seller has set up a procedure for monitoring orders and means of payment in order to reasonably guarantee it against any fraudulent use of a means of payment, in particular by requesting identification data from the Customer.


In the event of refusal of authorization of payment by credit card from accredited bodies or in the event of non-payment, the seller reserves the right to suspend or cancel the order and the delivery.


The Seller also reserves the right to refuse an order from a Customer who has not placed a previous order, or who has only placed part of it, or with whom a payment dispute is in progress.

2. Confirmation

Upon receipt of the validation of the purchase with payment, the seller will send the purchase to the Customer, as well as the invoice, unless it is delivered with the order.

The Customer may request that the invoice be sent to an address other than the delivery address by making a request to customer service before delivery (see contact details below).

In case of unavailability of a service or a product, the Seller will inform the Customer as soon as possible by e-mail with a proposal to replace or cancel the order of this product and, if necessary, to reimbursement of the price in question, the rest of the order remaining firm and definitive.


Art.6 Proof

Communications, orders and payments between the Customer and the Seller can be proven by means of automated records, kept in the Seller's computer systems under reasonable security conditions.


Orders and invoices are archived on a reliable and durable medium which will be considered as a means of proof.


Art.7 Delivery

Delivery will only take place after confirmation of payment by the Seller's bank.


The products will be delivered to the address indicated by the Customer on the online order form. Additional costs resulting from incomplete or incorrect information provided by the Customer will be charged to the latter. For reasons of availability, an order may be made in several successive deliveries to the Customer.


The delivery will be made, according to the method chosen by the Customer, within the following deadlines:

Standard delivery 6-8 days

Delivery times are indicative. In the event of late delivery, no compensation can be claimed from the seller or the carrier. However, if the delivery takes place more than thirty days after the agreed date, the sales contract may be terminated and the customer reimbursed.

1. Verification of the order

Upon receipt of the products, the Customer checks that the product is in good condition or that the service provided is compliant.


In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must make the necessary reservations with the carrier at the time of delivery and immediately inform the Seller.


The verification is deemed to have been carried out as soon as the Customer or a person authorized by him has accepted the order without reservation.


Any reservation not made according to the rules defined above and within the time limits cannot be taken into account and releases the Seller from any liability vis-à-vis the Customer.

2. Delivery issues


In the event of a delivery error or non-compliance of the products with the information appearing on the order form, the Customer will inform the Seller within three working days of the delivery date.


Any complaint not made within the time limit cannot be taken into account and releases the Seller from any liability vis-à-vis the Customer.

3. Returns and Exchanges

The item to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, according to the following terms:

Any complaint and any return not made according to the rules defined above and within the time limits cannot be taken into account and release the Seller from any liability vis-à-vis the Customer.


Any product to be exchanged or returned must be returned to the Seller in its entirety and in its original packaging.

Return costs are the responsibility of the Customer.


Art.8 Warranties

The Seller guarantees the conformity of the products or services with the contract in accordance with the legislation in force at the time of the conclusion of the contract.

1. Guarantee of conformity

If the Customer is a consumer, the Seller must offer a legal warranty period of two years from the delivery of the product. For used products, the warranty period is one year.


The lack of conformity must be reported to the Seller as soon as possible, and in any case no later than two months after its discovery.



Art.9 Right of withdrawal


If the customer is a consumer, he can exercise his legal right of withdrawal within 14 working days of delivery of the goods or conclusion of the service contract.


After notification of his decision to withdraw, the customer then has a period of 14 days to return or return the goods.


Any revocation not carried out according to the rules and deadlines of this article cannot be taken into account and releases the Seller from any liability towards the Customer.


The customer may request reimbursement of the returned product, at no additional cost, except for the return costs, which remain at his expense.


The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete and intact packaging and in salable condition.


The Seller will reimburse the customer for all amounts paid, including delivery costs, within 14 days of the return of the products or notification of proof of return of the products.


If the order relates in whole or in part to digital content that is not provided on a physical medium, the Customer undertakes to waive his right of withdrawal for this digital content in order to be delivered as soon as possible.


If the order relates in whole or in part to the provision of services, the Customer waives his right of withdrawal for these services in order to be served as soon as possible after the conclusion of the contract.

Art.10 Data protection


The seller keeps the proof of the transaction, including the purchase order and the invoice, in its computer systems and under reasonable security conditions.


The Seller guarantees its Customer the protection of their personal data in accordance with the Privacy Policy available on the Platform.



Art.11 Force majeure


If the Seller is totally or partially unable to execute the order due to an unforeseen circumstance beyond its control, there is force majeure.


In the event of force majeure, the Seller has the right to suspend the execution of the order in whole or in part for the duration of the force majeure. The Seller must inform the Customer of this immediately.


If the force majeure lasts more than 90 days without interruption, each of the parties to the contract has the right to terminate the contract unilaterally, by registered letter addressed to the other party. The services already provided by the Seller will nevertheless be invoiced on a pro rata basis to the customer.



Art.12 Independence of provisions

If one or more provisions of these Terms are declared illegal or void, the other provisions remain in full force.


The illegality or nullity, in whole or in part, of one of the provisions of these GCS does not affect the validity and application of the other provisions.


The seller reserves the right to replace the illegal or invalid provision with any other valid provision of equivalent effect.



Art.13 Applicable law and competent jurisdiction


These General Conditions are governed by the law Belgian. 

In the event of a dispute and in the absence of an amicable settlement, the dispute will be submitted to the courts of the judicial district of the seller's registered office.




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