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General Terms and Conditions of Sale

At TRENZAR, we want to ensure that relationships with our customers run as smoothly as possible. We appreciate the trust you place in TRENZAR and take your rights very seriously. With the information and the conditions of sale below, we want to give you a clear and precise overview of your rights and your obligations. If anything is unclear, we would appreciate it if you let us know.


Please read this information carefully before giving us your consent and do so each time you place a new order. After all, TRENZAR can modify these conditions and the new conditions will apply to a new order. The order you will now place will be subject to these conditions. You can print the text or save it to your computer's hard drive.


Art.1 Scope


These general conditions of sale (hereinafter the "GTC") define the reciprocal rights and obligations in the event of the online purchase of our goods and services on our online e-commerce store. These general conditions apply in the case of the sale of goods and services by TRENZAR, located at Chaussee de Waterloo 427 1050 Ixelles with company number BE0798.574.670 (hereinafter the "Seller") to a customer (here -after the "Customer").


The GCS express all the obligations of the parties, excluding the customer's own conditions. The Customer is deemed to accept them without reservation, failing which his order will not be validated. By placing an order, the customer acknowledges having read these T&Cs and expressly accepts the rights and obligations set out therein.


Exceptions to the provisions of the GTC can be made in certain cases, provided that these exceptions have been agreed in writing. These exceptions may consist in modifying, adding or deleting the provisions to which they relate and do not affect the application of the other provisions of the GCS.


These general conditions of sale only apply if the customer is a natural or legal person who acquires or uses the goods and services exclusively for non-professional purposes and buys these goods and services remotely.


Art.2 Price


All prices mentioned are expressed in EURO, always including VAT and all other taxes or duties payable by the customer, subject to price changes and typing errors.


If delivery, reservation or administration costs are charged, they will be indicated separately.


The pricing policy refers exclusively to the items as they are described verbatim. The accompanying photographs are for decorative purposes and may contain items that are not included in the price. The price also does not include supplements such as recovery contribution and delivery costs. These additional costs are in any case explicitly mentioned on the order form, that is to say before you place your order. Please read the following carefully.


TRENZAR reserves the right to modify the prices of the goods, in particular when a legal factor determining the price justifies it.

Art.3 Offer

Although the online catalog and the e-commerce website have been compiled with the utmost care, it is possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer are not binding on TRENZAR. For TRENZAR, the accuracy and completeness of the information provided is only an obligation of means. TRENZAR is in no way responsible for material errors, typesetting or printing errors. TRENZAR has the right to correct errors, even if an order has already been confirmed. In this case, the customer has the right to choose to cancel the purchase or confirm it at the corrected price or condition. If the customer does not inform us within one week that he confirms the purchase, TRENZAR assumes that the customer renounces the purchase.


If the customer has specific questions regarding, for example, sizes, color, availability, delivery time or method, we ask him to contact our customer service department beforehand.


The offer is valid while supplies last and may be modified or withdrawn at any time by TRENZAR. TRENZAR cannot be held responsible for the unavailability of a product or service.


Art.4 Quotes and orders


Our offers are not binding on us. Prices quoted may be subject to any fluctuation or change in commodity prices, currencies, wages and taxes.


With regard to the price, we undertake, if necessary taking into account the aforementioned fluctuations, only for the duration of our offer. If no deadline is mentioned, a maximum deadline of 14 days applies.


To place an order, you must be of legal age. If you are still a minor, you cannot place this order. This must be done by your parents or your legal representative.


TRENZAR has the right to refuse an order in writing, due to a serious breach on the part of the customer with regard to the order or any other order or agreement in which the customer is involved.


An order, including those noted by our agents or representatives, is only firm if it is expressly accepted by us in writing and/or confirmed by e-mail to the e-mail address communicated by the customer.


Art.5 Online purchases


By confirming the order, you accept our general conditions of sale, prices and product descriptions. We reserve the right to block your order if the delivery address is incorrect or if there are problems during payment. The order is accepted and confirmed by entering data on successive pages/screens:


1. Add the selected products to the shopping cart;

2. Confirm the shopping cart with the order;

3. Enter the data + Choose the type of delivery;

4. Pre-Purchase Information;

5. Acceptance of these terms of sale;

6. Choose and confirm the payment method.


Art.6 Cancellation


Cancellation of the order is not possible, except with prior written agreement and insofar as it is confirmed in writing by us.


Art.7 Payment

The customer has the choice between the following payment methods:


- Bancontact, Mister Cash: in nearly 90% of banks, customers can make secure online payments via Bancontact, now Mister Cash, thanks to 3-D Secure. Depending on the card number, the expiry date and your digipas, the customer can make the payment.- Visa, MasterCard: payment by credit card is safe. This is done via an SSL-secured server which sends credit card data securely.


Unless expressly agreed otherwise in writing, the invoice is payable ____________ days after the date of the invoice. In the event of non-payment of all or part of the price, the unpaid amount will be increased automatically and without any formal notice being necessary, with an annual interest of 12% and a fixed commission of 10%, with a minimum of €100 and a maximum of €1000.


Art.8 Delivery


The goods and services will be delivered as described on the invoice or in the purchase order. The Customer must immediately verify the goods and services received.


As our order processing system cannot take all these criteria into account, it is possible that the delivery cost may be higher or lower than that indicated on the order confirmation. It will then be communicated to you within seven working days. These shipping costs are also due if the order cannot be delivered or if an order is partially returned.


The delivery is made by Recovery of goods at the Trenzar Gallery. Unless otherwise agreed, the goods will be delivered within 2 days of receipt of the order to the address provided by the customer when ordering. The delivery times that we indicate are given as an indication and cannot be considered as binding. Non-compliance with the delivery time cannot give rise to any compensation from TRENZAR, the delivery times being given as an indication and without obligation on the part of the customer to make the place of delivery accessible. In the event of non-compliance with this obligation, the customer is obliged to compensate all damages, including waiting hours, storage costs and costs of keeping the object, on behalf of the seller.


Delays in delivery do not entitle the customer to revoke the order or to claim damages. The company is not responsible in case of delay of the deliverer (post office or delivery service). Shipping and/or delivery costs are the responsibility of the customer.


The products mentioned by the seller are only offered insofar as the products are in stock. If they are not in stock, the seller will inform the customer as soon as possible. The seller will then offer the customer the choice between a refund, a modified delivery or a delayed delivery.

Art.9 Right of withdrawal


The provisions of this article apply only to Customers who, in their capacity as consumers, purchase items online from TRENZAR. The Customer has the right to revoke the contract within 14 calendar days without giving reasons.

The withdrawal period expires 14 working days after the day of the conclusion of the contract in the case of service contracts or in the case of digital content that is not provided on a material medium. The withdrawal period expires 14 calendar days after the day on which the customer or a third party other than the carrier and designated by the Customer takes physical possession of the last goods in the case of contracts where the customer has ordered several goods to be delivered separately in the same order. The revocation period expires 14 days calendar days after the day on which the customer or a third party designated by the customer, other than the carrier, takes material possession of the last consignment or the last component part in the case of agreements concerning the delivery of goods made up of several consignments or components.

In order to exercise his right of withdrawal, the customer must inform TRENZAR of his decision to terminate the contract by an unequivocal declaration, either in writing by post to Chaussee de Waterloo 427 1050 Ixelles, or by email to violeta.guerrero@vg The customer can use the attached model revocation form for this purpose, but is not obliged to do so.


The Customer may also complete and submit the model revocation form or any other clearly worded declaration electronically via our website If the Customer makes use of this possibility, we will immediately send him an acknowledgment of receipt of his revocation on a durable data medium (eg by e-mail).


In order to comply with the revocation period, the customer must send his notification concerning the exercise of his right of revocation before the expiry of the revocation period. The customer must return the goods immediately, but in any case no later than 14 calendar days after the day on which he communicated his decision of revocation to TRENZAR. The customer will be on time if he returns the goods before the expiry of the 14 calendar day period.


The direct costs of returning the goods are the responsibility of the customer.


Art.10 Liability for damage


The Seller is not required to pay any compensation which would be the direct or indirect consequence of the goods and services delivered, except in the event of gross negligence or intentional fault. This does not affect the customer's legal rights as a consumer.


The Seller's liability is in any case limited to the invoice value of the goods and services delivered. In no event shall Seller be liable for consequential damages such as, but not limited to, loss of revenue, loss of contracts, capital costs, limitation of returns or any other consequential loss or damage , both for the client and for third parties. However, this limitation does not apply in the event of the death or personal injury of the Customer resulting from the acts or omissions of the Seller.


Art.11 Force majeure


If TRENZAR is totally or partially unable to execute the order due to an unforeseen circumstance beyond its control, this is a case of Force Majeure.


In the event of Force Majeure, TRENZAR has the right to suspend the execution of the order in whole or in part for the duration of the Force Majeure. The Seller will inform the Customer immediately.


If the Force Majeure lasts for more than 90 days without interruption, each party to the contract has the right to terminate the contract unilaterally, by registered letter to the other party. Services already performed by TRENZAR will nevertheless be invoiced on a pro rata basis to the Customer.


Art.12 Breaches of contract


If one of the parties fails to comply with its contractual obligations, the other party has the right, after formal notice, either to suspend its obligations or to terminate the agreement without judicial intervention, if the formal notice is not not acted upon or if no useful action is taken within 5 working days.


Without prejudice to the exercise of the other rights available to TRENZAR, in the event of non-payment or late payment from the date of the default, the Customer shall be liable ipso jure and without formal notice for an interest of 12% per year on the unpaid amount. In addition, the Customer is automatically and without formal notice liable for a fixed compensation of 12% on the amount in question, with a minimum of €100 and a maximum of €1000.


Without prejudice to the foregoing, TRENZAR reserves the right to take back any item not (fully) paid for. Any default in payment entails the claiming of unpaid invoices and gives the seller, after formal notice or without formal notice, the right either to suspend any future delivery, or to terminate the contract, without prejudice to the right to damages.


Art.13 Complaints


Complaints must be made in writing within 5 days of delivery or purchase. If the complaint is not made within the time indicated, the customer is deemed to have definitively accepted the order.


TRENZAR customer service can be reached at the telephone number +32 470 59 87 13, by e-mail at the e-mail address: or by post at the following address Chaussee de Waterloo 427 1050 Elsene. Any complaints can be sent to this address.


The Customer accepts that electronic communications and backups may serve as proof.

Art.14 Amendments to these general terms and conditions

TRENZAR reserves the right to derogate from the GCS at any time and without notice, but undertakes to apply the provisions in force at the time the Customer placed the order. These derogations may consist of modifying, supplementing or deleting the provisions to which they relate and do not affect the application of the other provisions of the GCS. The modifications will apply as soon as they are put online for any purchase made after this date.


The parties acknowledge that the nullity of one of the clauses of the agreement does not entail the nullity of the entire agreement. In this case, the parties undertake to replace the void clause with a legally valid clause that is as close as possible to the initial intention of the parties.


Art. 15 Intellectual Property


The texts, graphics, images, sounds, videos, databases, computer applications and other sufficiently original intellectual creations are the property of TRENZAR and are protected by applicable intellectual property laws.


Any representation, reproduction, adaptation or exploitation of the content, brands and services that we offer or provide, by any means whatsoever, without the prior, express and written consent of TRENZAR, is strictly prohibited, with the exception of the elements expressly designated as royalty-free. Unless prior written agreement, the Customer is not authorized to modify, reproduce, translate, distribute, sell or communicate to the public the protected elements, in whole or in part.


The customer is prohibited from entering information on our website that may modify the content or appearance of our website.

Art.16 Protection of personal data


TRENZAR assures the customer that it attaches the utmost importance to the protection of its privacy and personal data, and that it always strives to communicate in a clear and transparent manner in this regard. TRENZAR undertakes to use your data exclusively for after-sales service and to send you information. You have a legal right of access and possible correction of your personal data. Subject to proof of identity (copy of identity card), you can obtain free written communication of your personal data by means of a written, dated and signed request. If necessary, you can also request the correction of data that is incorrect, incomplete or irrelevant. You can always address your question to


In case of use of data for direct marketing purposes, you can object free of charge to the use of your data for direct marketing purposes.

The personal data provided by the customer during his visit or when using the platform will only be collected and processed by TRENZAR for internal purposes such as ensuring the management and control of the implementation of the services offered, the sending and tracking orders and invoicing, sending promotional information relating to products and services by the data controller, answering user questions, producing statistics, improving the quality of the website and products and/or services by the data controller, the transmission of information relating to new products and/or services by the data controller, direct marketing purposes: allowing better identification of the interests of the 'user. TRENZAR keeps statistics on online visitors (anonymous) in order to be able to see which pages of the website are visited and to what extent.


TRENZAR undertakes to comply with the applicable legislation in this area, namely the law of 8 December 1992 relating to the protection of privacy with regard to the processing of personal data and the European regulation of 27 April 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data.


Art.17 Use of cookies


During a visit to the site, "cookies" may be placed on the hard drive of your computer. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you visit a website. Cookies cannot be used to identify individuals; a cookie can only identify a computer system.


First-party cookies are technical cookies that are used by the visited site and are intended to make the site work optimally. For example: the settings that the user has made during previous visits to the site, or: a pre-filled form with the data that the user has made during previous visits.


Third-party cookies are cookies that do not come from the website itself, but from third parties, such as a current marketing or advertising plug-in. For example, cookies from Facebook or Google Analytics. These cookies require the prior consent of the site visitor - this can be done via a bar at the bottom or top of the site, with reference to this policy, which however does not prevent further surfing of the site.


You can configure your Internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are then deleted from your hard drive. You can do this via your browser settings (via the help function). Keep in mind that some graphical elements may not appear correctly or you may not be able to use certain applications.


By using our website, you agree to our use of cookies. For more information on the types of cookies used and their retention period, please refer to our cookie policy available on our website.


Art.18 Jurisdiction


These GCS are governed by Belgian law, with the exception of the provisions of private international law on applicable law and the Rome I regulation on contracts for the international sale of goods.


In the event of a dispute and in the absence of an amicable settlement, the dispute will be submitted to the courts of the judicial district of the seller's registered office.

Art.19 Contact


You can reach us at the following number +32 470 59 87 13 or by email at


Last updated March 17, 2023.





Annex 1: Model revocation form


Dear Customer, you only need to complete and return this form if you wish to revoke the contract.



Please contact TRENZAR, located at Chaussee de Waterloo 427 1050 Ixelles with company number BE0798.574.670 at the following email address


I inform you that I withdraw from my/our contract offer of sale of goods or provision of the following service:


Ordered on (*)/Checked in on (*):


Name(s) of Client(s):

Address of the Client(s):


Signature of Client(s) (if this form is submitted on paper):


Signature of Client(s) (if this form is submitted on paper):



Date :


(*) Delete/Fill in the necessary information.

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